Questions you may have about custom labels
We have collected the most common questions before ordering. Did not find your answer? Contact us directly.
Are you a manufacturer or a trading company?
We are a label and packaging box manufacturer established in Qingdao in 1996, integrating brand design, material sourcing, printing and finishing — from sampling through to volume production.
What is your minimum order quantity (MOQ)?
Pressure-sensitive labels usually start from 500–1000 pieces; hot-melt and woven ribbon labels are quoted per process. Final MOQ is confirmed after sampling; small sample orders can be discussed.
How long do sampling and production take?
Sampling typically takes 3–5 business days; production 7–15 business days depending on process complexity and quantity. Rush orders can be discussed at confirmation.
What files do I need to provide?
Vector artwork (AI / PDF / CDR with fonts outlined) is best, plus size, material, quantity, labelling surface and environment. We can also help refine your artwork.
What label materials are available?
Art paper, synthetic paper (PP / PE), PET, matte / silver foil, thermal paper, hot-melt adhesive, woven ribbon, etc., recommended by your real application.
Will labels fall off in chilled or condensation conditions?
We offer low-temperature, condensation-resistant adhesive systems for chilled bottles and recommend testing samples under real chilled / condensation conditions for stable adhesion.
How is pricing calculated?
By material, size, process, quantity and lead time; unit price drops with volume. You can use the Requirement Brief for a preliminary estimate.
What shipping methods do you support?
Domestic courier or freight; overseas by air or sea with the customs documents provided.
What are the payment terms?
Usually deposit + balance; terms are negotiable for long-term cooperation and set at order confirmation.
How is quality and after-sales ensured?
Accepted against the confirmed sample; production matches the sample, with replacement or redo for quality defects.